You can view a user guide for the new version here which will hopefully answer any queries you may have. The existing version will still be available for a short while allowing you to choose which version to use for now but we encourage you to start using the new version as soon as possible. if you would like to take advantage of these benefits straight away you can login here using your existing username and password. The improved LSBUD system is now available and to read more about the benefits for you please click here. We are really excited to announce that there is a new, improved version of LSBUD and it is available now! We have always been proud of the service we provide but are always looking for things we can do to improve. LSBUD ANNOUNCEMENT – THE LSBUD SERVICE IS CHANGING For this, UKPN needed a solution which would automatically generate the ‘maps’ customers were requesting, sending results in a matter of minutes. The company felt this would improve customer service and reduce the number of asset strikes. Instead it wanted to respond to each enquiry online, making the process much quicker. UKPN wanted to move away from this more traditional way of providing asset plans via print. However, this way of operating was creating huge backlogs, which meant that the team often had to work on weekends and evenings to supply customers with the information they needed in an appropriate timeframe. Due to the sheer number of customer requests, not only was the printing machine one of the most important pieces of technology in the office, but it also was one person’s job to fold the printed plans for their entire shift. Both teams were large, employing up to seven people at any one time. UKPN had two plan provision departments, both of which were responsible for answering customer requests and printing out plans of UKPN’s underground network. I n 2019, UKPN was receiving up to 70,000 enquiries per month through LSB UD, which is a 250 percent increase year on year since it first became a Member.
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